Returns and Exchange

We have a 7-day return policy, which means you have 7 days after receiving your order to request a return.

To be eligible for a return, items must be in the same condition that you received them: unworn, unused, with tags attached, and in their original packaging. You will also need your order confirmation or proof of purchase.

How to Start a Return

To initiate a return, please log in to your customer account and submit a return request through our returns portal. Returns sent back without first requesting and receiving approval for a return will not be accepted.

Please note that customers are responsible for all return shipping costs unless the item received was incorrect or defective.

If you have any questions regarding your return, you can contact us at info@tzemerl.com.

Damages and Incorrect Items

Please inspect your order upon delivery and contact us immediately if you receive a defective, damaged, or incorrect item. We will evaluate the issue and work to resolve it as quickly as possible.

Exchanges

We do not offer direct exchanges. If you would like a different item, please submit a return request for the original item (if eligible) and place a new order separately.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved. If approved, refunds will be issued to your original payment method within 7 business days.

Please note that it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at info@tzemerl.com.